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Terms & Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of eMarket Ventures, LLC. The collective work includes works that are licensed to eMarket Ventures, LLC. Copyright 2016, eMarket Ventures, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with eMarket Ventures, LLC or purchasing eMarket Ventures, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with eMarket Ventures, LLC or to purchase eMarket Ventures, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by eMarket Ventures, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of eMarket Ventures, LLC used in the site are trademarks or registered trademarks of eMarket Ventures, LLC

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, eMarket Ventures, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. eMarket Ventures, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. eMarket Ventures, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

eMarket Ventures, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if eMarket Ventures, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a eMarket Ventures, LLC product is mistakenly listed at an incorrect price, eMarket Ventures, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. eMarket Ventures, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, eMarket Ventures, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by eMarket Ventures, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


eMarket Ventures, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to eMarket Ventures, LLC.


Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of eMarket Ventures, LLC products) shall be in the state or federal courts located in Milwaukee County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of eMarket Ventures, LLC products) must be commenced within one (1) year after the claim or cause of action arises. eMarket Ventures, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. eMarket Ventures, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Customer shall be responsible for any state or local tax (excluding taxes based on eMarket Ventures, LLC's income or profits) that results from the transfer of title or sale or delivery of the Products purchased hereunder unless a valid and correct tax exemption certificate is furnished to eMarket Ventures, LLC prior to delivery.

International Shipping

Customer shall be responsible for any brokerage GST disbursement fees, entry prep fees, customs GST fees, and any duty amounts prior to delivery.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a eMarket Ventures, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

eMarket Ventures, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, eMarket Ventures, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, eMarket Ventures, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to eMarket Ventures, LLC in its sole discretion.


You agree to indemnify, defend, and hold harmless eMarket Ventures, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, eMarket Ventures, LLC may link to sites operated by third parties. However, even if the third party is affiliated with eMarket Ventures, LLC, eMarket Ventures, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of eMarket Ventures, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, eMarket Ventures, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy

Some items are returnable through VoIP DW and some items are not. The following brands are not returnable to VoIP DW due to the manufacturer’s policies and restrictions: 3Com, AudioCodes, Brooktrout, Linksys, Polycom, Quintium, and UT Starcom. Other manufacturers not listed may also have similar policies. In the event that a defective item is received from one of the above manufacturers, please contact the manufacturer directly. Please contact the manufacturer for warranty information, as well. Please contact VoIP DW if you would like information about warranties and return information before purchasing your merchandise.

Other items come with a Money Back Guarantee. In the event that one of these items is returned, VoIP DW is not responsible for this return. Users should contact the manufacturer directly in these circumstances.

Note: Absolutely no opened software or license keys are returnable.

Unless VoIP DW is contracted for installation or support services, VoIP DW will not assist in the installation or configuration of products under any circumstances. VoIP DW may provide firmware/software updates and manuals subject to availability.

To return an item that is returnable, please contact a VoIP DW customer service representative either via email ( or phone (877) 202-0357 during regular business hours (8 am to 5 pm CST) before shipping product back to VoIP DW. This will help to expedite and ensure the proper action or credit upon processing. You will be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:

  1. Customer Number
  2. Invoice Number
  3. Serial Number
  4. Reason for Return
  5. Action Requested (Replacement/Return/Repair/Credit)
  6. Whether or not the box has been opened or if it is still factory sealed

In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products, among other things.

Customer is responsible for all risk of loss or damage incurred during shipping. For this reason, VoIP DW strongly recommends using only insured parcel post for delivery.

Note: any non-defective item that is returned (wrong item, for example) has a minimum of a 15% restocking fee. This fee will not exceed 30%. The percentage is calculated using your order plus any handling fees.

Refurbished items are not returnable unless proven defective.

NOTE: Software cannot be returned under any circumstances.


Customer is responsible for shipping charges to VoIP DW. Products can be returned if in applicable amount of time after purchase. After this time, product is considered “acceptable” by customer and cannot be returned. Free shipping is subject to an order minimum of $1,000.00. Orders that receive free shipping do not qualify for free return shipping in the even of a return or exchange.

Customer is responsible for shipping all returned items back to VoIP DW.

VoIP DW reserves all other rights.