How do I return an item?

Some items are returnable through VoIP Discount Warehouse and some items are not. The following brands are not returnable to VoIP Discount Warehouse due to the manufacturers policies and restrictions: Quintium, Rhino, Sangoma, and UT Starcom. Other manufacturers not listed may also have similar policies. In the event that a defective item is received from one of the above manufacturers, please contact the manufacturer directly. Please contact the manufacturer for warranty information, as well. Please contact VoIP Discount Warehouse if you would like information about warranties and return information before purchasing your merchandise.

Other items come with a Money Back Guarantee. In the event that one of these items is returned, VoIP Discount Warehouse is not responsible for this return. Users should contact the manufacturer directly in these circumstances.

Note: Absolutely opened software or license keys are returnable.

Unless VoIP Discount Warehouse is contracted for installation or support services, VoIP Discount Warehouse will not assist in the installation or configuration of products under any circumstances. VoIP Discount Warehouse may provide firmware/software updates and manuals subject to availability.

To return an item that is returnable, please contact a VoIP Discount Warehouse customer service representative either via email (service@voipdw.com) or phone (877) 202-0357 during regular business hours (8 am to 5 pm CST) before shipping product back to VoIP Discount Warehouse. This will help to expedite and ensure the proper action or credit upon processing. You will be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:

  1. Customer Number
  2. Invoice Number
  3. Serial Number
  4. Reason for Return
  5. Action Requested (Replacement/Return/Repair/Credit)
  6. Whether or not the box has been opened or if it is still factory sealed

In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products, among other things.

Customer is responsible for shipping charges to VoIP Discount Warehouse. Products can be returned if in applicable amount of time after purchase. After this time, product is considered acceptable by customer and cannot be returned.

NOTE: Software cannot be returned under any circumstances.

Customer is responsible for all risk of loss or damage incurred during shipping. For this reason, VoIP Discount Warehouse strongly recommends using only insured parcel post for delivery.

Note: any non-defective item that is returned (wrong item, for example) has a minimum of a 15% restocking fee. This fee will not exceed 30%. The percentage is calculated using your order plus any handling fees.

Customer is responsible for shipping all returned items back to VoIP Discount Warehouse.

Refurbished items are not returnable unless proven defective

VoIP Discount Warehouse reserves all other rights.